Customer Services Representative
IBT Bioservices offers contract research services and unique reagents to support the infectious disease drug, vaccine, and assay development efforts of industrial, academic and government clients. IBT seeks to hire a Customer Service Representative to ensure customer satisfaction by providing product information and resolving questions and issues in a professional manner. Candidate will be responsible for the processing of orders and shipping of products to domestic and international customer locations. The successful candidate will learn the scientific descriptions of products and be able to relay high level information to customers and is expected to work independently. As the face of IBT, candidate will endeavor to make good first impressions and to build rapport with all contacts. This position will join a tight-knit team of scientists to complete company business.
Job Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Essential job functions are duties include, but are not limited to:
Candidate should possess and Associates degree or higher and have 1-2 years’ experience working as a customer service representative. Biology or science knowledge is preferred. Comfort updating web pages is also a plus.
Required skills include:
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