Join our team

IBT offers a highly stimulating scientific environment. We believe in teamwork and integration of talent from many disciplines. Here, you will interact with internationally renowned scientists and get involved in collaborations with leading research laboratories and the biotech industry. 

Please email all qualified resumes to jobs@integratedbiotherapeutics.com

 

Current Open Positions:

Customer Services Representative

Job Description

IBT Bioservices offers contract research services and unique reagents to support the infectious disease drug, vaccine, and assay development efforts of industrial, academic and government clients.  IBT seeks to hire a Customer Service Representative to ensure customer satisfaction by providing product information and resolving questions and issues in a professional manner.  Candidate will be responsible for the processing of orders and shipping of products to domestic and international customer locations.  The successful candidate will learn the scientific descriptions of products and be able to relay high level information to customers and is expected to work independently.  As the face of IBT, candidate will endeavor to make good first impressions and to build rapport with all contacts.  This position will join a tight-knit team of scientists to complete company business.

Job Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Essential job functions are duties include, but are not limited to:

  • Process orders, forms, applications and customer requests
  • Coordinate shipments of customer orders and internal projects
  • Determine best method of shipment, utilizing knowledge of shipping procedures, routes and rates
  • Sort, count, package, label all product shipments
  • Maintain adequate supply of shipping materials
  • Provide pricing and delivery information
  • Ensure product inventory logs are updated
  • Address product inquiries  (email, fax, phone) in a timely manner
  • Maintain customer records
  • Investigate unpaid invoices
  • Update product information on company website

Qualifications

Candidate should possess and Associates degree or higher and have 1-2 years’ experience working as a customer service representative.  Biology or science knowledge is preferred.  Comfort updating web pages is also a plus.

Required skills include:

  • Working knowledge of Microsoft office
  • Knowledge of FedEx shipping system including international document requirements
  • Knowledge of customer service principles and practices – especially phone etiquette
  • Attention to detail
  • Good organizational skills
  • Exceptional oral and written communication skills
  • Ability to multi-task in a fast paced environment

 

Contact us for more information    Contact IBT